Delete your account

Sign in and use the form at the bottom of this page. If you can no longer sign in, contact us using the details on our homepage from the email address on the account, and we will verify you and action it manually.

• Your profile: name, email address, phone number, and avatar.
• Your saved addresses and delivery pins.
• Your wishlist, saved shops, and reviews you have written.
• Your messages, and your device push-notification registrations.
• If you sell: your storefront, product listings and images are removed from public view and deleted.
• If you deliver: your transporter profile, vehicle details and verification documents.

Some records cannot be deleted on request because another person is party to them or the law requires us to hold them:

• Orders, payments and delivery records — retained for 7 years to meet tax and financial record-keeping obligations. These are detached from your profile and keep only what the transaction itself requires.
• Records of fraud, abuse or safety enforcement — retained so a banned account cannot be recreated.

Everything else is removed. We never sell personal information, and deletion is permanent — we cannot restore an account afterwards.

We action deletion requests within 30 days and email you when it is complete. Your account keeps working until then, and you can cancel the request by contacting us before it is actioned.

Sign in to request deletion of your account, or contact us as described above.