ZZim Mall
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Terms of Service

Last updated: 22 July 2026

1. Agreement

By creating an account or using Zim Mall you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the platform. You must be at least 18 years old to sell or deliver on Zim Mall.

2. What Zim Mall is

Zim Mall is a marketplace. We connect customers with independent businesses and with transporters who deliver orders. We are not the seller of the goods listed, and we are not the carrier. The contract of sale is between the customer and the shop; the delivery is performed by the transporter. We provide the platform, the payment routing, and the tools that make those transactions work.

3. Your account

One account can act as a customer, a seller, and a transporter. You are responsible for keeping your password secure and for activity under your account. Give accurate information — sellers and transporters must provide truthful business, identity, and vehicle details, and we may suspend accounts that don't.

4. Sellers

  • You are responsible for your listings: accurate descriptions, prices, stock, and the legality of what you sell.
  • You must fulfil accepted orders promptly, or cancel and inform the customer.
  • Prohibited goods include anything unlawful in Zimbabwe, counterfeits, weapons, and regulated substances.
  • You are responsible for your own tax obligations.

5. Transporters

  • You must hold the licences and permits required to operate your vehicle lawfully.
  • You consent to identity verification, and to sharing your live location with the customer and shop during an active delivery only.
  • You are responsible for the safe handling of goods you accept, and for road safety.
  • You are an independent contractor, not an employee of Zim Mall.

6. Payments

Payments currently supported are cash on delivery and mobile wallet transfer (EcoCash, OneMoney). Card payments are not yet available. Where payments are processed electronically, they run through licensed gateways — we never store your card number or wallet PIN. Prices are shown in USD unless stated otherwise.

7. Cancellations & refunds

Customers may cancel before an order is dispatched. Sellers may reject an order that they cannot fulfil. Where money has changed hands, refunds are arranged with the shop and, where we facilitated the payment, through the gateway used. Disputes may be raised in-app and we may assist in resolving them, but we are not liable for the underlying transaction.

8. Acceptable use

Do not use Zim Mall to defraud, harass, spam, or harm others; do not attempt to break its security, scrape it at scale, or misuse the messaging and calling features. We may suspend or remove accounts and content that breach these Terms.

9. Liability

The platform is provided "as is". To the extent permitted by Zimbabwean law, Zim Mall is not liable for the quality, safety, or legality of goods sold, for the conduct of sellers, customers, or transporters, or for indirect losses. Nothing here excludes liability that cannot lawfully be excluded.

10. Changes & governing law

We may update these Terms as the platform develops; material changes will be announced in-app and the date above updated. These Terms are governed by the laws of Zimbabwe.